Effective Date: September 26, 2026
Raven AutoCare (“Raven AutoCare,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when you interact with Raven AutoCare through our website, phone, text messaging, email, service scheduling, or automotive services.
We may collect personal information that you voluntarily provide to us, including:
Name
Phone number
Email address
Vehicle information, including year, make, model, VIN, mileage, and service history
Service requests and appointment information
Billing and payment-related information
Messages, questions, or other information submitted through our website, phone, email, or text messaging
Records relating to estimates, repair approvals, invoices, inspections, and services performed
We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited, and similar website usage information.
Raven AutoCare may use the information we collect to:
Respond to questions and service requests
Schedule, confirm, and manage appointments
Provide estimates, diagnostics, repairs, inspections, and other automotive services
Communicate service updates and vehicle status
Request or document repair authorizations and approvals
Send invoices, receipts, and payment-related communications
Maintain vehicle service and repair records
Provide customer support
Send service reminders when appropriate
Improve our website, services, and business operations
Protect against fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements
We use personal information only for legitimate business purposes related to our relationship with you.
Raven AutoCare may communicate with customers and prospective customers by SMS or text message when they have provided a mobile phone number and consented to receive text communications.
Text messages may include:
Appointment confirmations and reminders
Scheduling communications
Vehicle status updates
Diagnostic and repair updates
Estimate and authorization requests
Invoice or payment notifications
Customer service communications
Service reminders
Other communications related to automotive services requested from Raven AutoCare
Message frequency varies depending on your interaction with Raven AutoCare and the services you request.
Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to a message from Raven AutoCare. You may reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing goods or services from Raven AutoCare.
Raven AutoCare takes the privacy of mobile information and messaging consent seriously.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Mobile phone numbers, SMS opt-in information, and SMS consent will not be sold, rented, shared, transferred, or disclosed to third parties or affiliates for their own marketing or promotional purposes.
SMS consent is specific to Raven AutoCare and is not transferable to another business or organization.
We may provide limited information to telecommunications carriers, messaging providers, and other service providers when necessary to deliver text messages on our behalf. These providers are permitted to use the information only as necessary to provide those services and not for their own marketing or promotional purposes.
Raven AutoCare does not sell your personal information.
We may share limited personal information with service providers that help us operate our business, including companies that provide services such as:
Payment processing
Website hosting
Email services
SMS and telephone communications
Scheduling and customer-management systems
Accounting or bookkeeping
Data storage and security
Automotive information and service-management software
These service providers may access information only when reasonably necessary to perform services on our behalf.
We may also disclose information when required by law, court order, subpoena, regulatory request, or when reasonably necessary to protect the rights, safety, property, or security of Raven AutoCare, our customers, or others.
Mobile phone information and SMS opt-in consent are excluded from any sharing for marketing or promotional purposes.
Payments may be processed through third-party payment processors.
Raven AutoCare may receive information relating to a transaction, such as payment status, transaction amount, date, or receipt information. Full payment-
card information may be handled directly by the payment processor rather than stored by Raven AutoCare.
Payment processors maintain their own privacy and security practices.
Raven AutoCare may maintain records associated with vehicles we inspect, diagnose, service, or repair.
These records may include vehicle identification information, mileage, photographs, inspection results, diagnostic information, estimates, repair history, parts information, technician notes, and related documentation.
We use this information to perform requested services, maintain accurate service histories, provide customer support, and document the condition and work performed on a vehicle.
As part of providing automotive services, Raven AutoCare may photograph a vehicle for inspection, documentation, service verification, damage documentation, or other legitimate business purposes.
These images are generally associated with the vehicle or repair record and are used for service-related documentation.
We will not intentionally use personally identifiable customer information contained in service documentation for unrelated advertising or promotional purposes without appropriate permission.
Our website may use cookies or similar technologies to support website functionality, measure usage, improve performance, or maintain security.
You may be able to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
We retain personal information for as long as reasonably necessary to provide services, maintain business and vehicle service records, comply with legal or accounting obligations, resolve disputes, and protect our legitimate business interests.
Retention periods may vary depending on the type of information and the reason it was collected.
Raven AutoCare uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You may contact Raven AutoCare to request that we update or correct personal information we maintain about you.
You may also request that we delete certain personal information, subject to information we are required or permitted to retain for legitimate business, legal, tax, accounting, warranty, repair-history, or dispute-resolution purposes.
To stop SMS communications, reply STOP to any text message from Raven AutoCare.
You may also contact us directly regarding communication preferences.
Our website may contain links to third-party websites, services, or platforms.
Raven AutoCare is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy
policies separately.
Raven AutoCare's services are intended for adults seeking automotive services.
We do not knowingly collect personal information from children under 13 through our website. If we become aware that information from a child under 13 has been collected unintentionally, we will take reasonable steps to remove it.
Raven AutoCare may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.
When changes are made, the updated policy will be posted on this page and the effective date will be revised.
If you have questions about this Privacy Policy, your personal information, or Raven AutoCare's messaging practices, please contact us using the contact information available on our website:
Raven AutoCare
Anchorage, Alaska
https://raven907.com/